Support FAQ
Once your order ships, we'll email you a tracking link. You can also reply to your order confirmation email and our team will look it up for you.
If your order hasn't shipped yet, contact us as soon as possible at [email protected] and we'll do our best to update it.
Email [email protected] with your order number within 60 days of purchase, and we'll guide you through the simple process.
Yes. All payments are processed securely through BuyGoods using encrypted checkout.
Shipping
Shipping Information
Orders are processed within 1–2 business days. US delivery typically takes 5–7 business days. You'll receive a tracking number by email once your order ships. Free shipping is included on qualifying multi-bottle orders.
Support
For any questions or delivery issues, please contact our US-based support team, Monday–Friday, 9:00 AM – 5:00 PM EST:
[email protected] · +1 (877) 257-0825
Refund / Return Policy
Last updated: June 2026
Our 60-Day Money-Back Guarantee
Your satisfaction is our priority. Every VigorHorse order is backed by a 60-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund of the purchase price within 60 days of your original order date.
How to Request a Refund
- Email [email protected] or call +1 (877) 257-0825 within 60 days of your purchase date.
- Include your order number and the email used at checkout.
- Our team will provide return instructions, including the return address: VIGORHORSE, Largo, FL 33773.
- Return any remaining/unopened bottles as instructed (you may keep the digital bonuses).
Refund Processing
Once your request is approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. Shipping charges, where applicable, are non-refundable. Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us within 30 days of delivery and we'll arrange a replacement or full refund at no cost to you.
Questions
For any questions about returns or refunds, our US-based support team is available Monday–Friday, 9:00 AM – 5:00 PM EST at [email protected] or +1 (877) 257-0825.